Effective Date: [Insert Date]
Frantaul Living Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, Tenant Portal, Landlord Portal, and related services (the “Platform”). By accessing or using the Platform, you agree to the practices described in this policy.
We only collect the information necessary to provide our housing and rental services. This includes:
Name, email address, and phone number provided when you create an account.
Login details such as username and password.
Contact information used for communication and notifications.
For landlords: property addresses, descriptions, photos, and rental pricing details you choose to list.
For tenants: rental applications may include current housing needs, employment/income details, and references.
Tenants who pay rent through the Platform provide billing information (e.g., credit card or bank account details).
Payments are processed securely by Stripe, our third-party payment processor.
We do not store your full payment card or bank account details on our servers.
We may store limited payment metadata such as transaction ID, payment date, and payment status to maintain accurate records.
Device information such as IP address, browser type, and operating system.
Cookies and similar technologies to remember your preferences, keep you logged in, and analyze site traffic.
We use the information we collect to deliver and improve our services, including:
Creating and maintaining Tenant and Landlord Portals.
Processing rental applications and property listings.
Facilitating secure rent payments and landlord payouts via Stripe.
Providing customer support and responding to inquiries.
Enhancing Platform security and preventing fraudulent activity.
Analyzing usage to improve features, design, and functionality.
Meeting legal and financial reporting obligations.
We respect your privacy and will never sell or rent your personal data. We only share information in the following limited circumstances:
Stripe: To securely process rent payments and payouts. Stripe’s own privacy practices apply, which you can review at https://stripe.com/privacy.
Service Providers: Trusted vendors who help operate our Platform (hosting providers, technical support, email services).
Legal Authorities: When required by law, subpoena, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or transfer of assets.
We take reasonable steps to secure your information:
Sensitive data such as passwords are encrypted before storage.
All payments are handled by Stripe, which is PCI-compliant and uses strong encryption.
We do not store full card or bank details on our servers.
Access to personal data is restricted to authorized staff and service providers.
Systems are monitored for vulnerabilities and suspicious activity.
You may update or delete your account information through your Portal.
You can opt out of non-essential communications at any time.
You may disable cookies in your browser, though some features may not function properly.
You may request a copy of the personal information we hold about you.
We use cookies to:
Keep you securely logged in.
Store preferences (such as saved searches or filters).
Track site usage to improve services.
We keep personal and transaction information only as long as needed to:
Provide our services.
Comply with financial, accounting, and legal obligations.
Resolve disputes and enforce agreements.
When no longer required, information is securely deleted or anonymized.
Our Platform is intended for individuals 18 years and older. We do not knowingly collect information from children.
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Effective Date.”
If you have any questions about this Privacy Policy, please contact:
Frantaul Living Solutions
Email: [Insert Contact Email]
Phone: [Insert Phone Number]